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Frost and Sullivan

Frost & Sullivan, Feb 2007, Pages: 51

This Frost & Sullivan research titled North American Business Continuity and Disaster Recovery Markets focuses on end-user demand for business continuity and disaster recovery services and provides enterprise-spending outlook for the North American market. This study also examines the various trends with regard to the implementation of business continuity services within the small, medium, and large enterprise markets. It defines BCDR planning and implementation as any and all activities that are designed to ensure the survivability and continuing operation of an organization's telecom and IT infrastructure in the wake of a planned and unplanned event. A disaster is defined as an event, natural or human, that impedes an organization's ability to effectively operate one or more of its functions, and can lead to a potential loss of revenues for the firm. Disaster recovery services, therefore, include all activities undertaken by an organization to restore its normal operations.

Market Sectors

Expert Frost & Sullivan analysts thoroughly examine the following market sector in this research service:

- Business services

Technologies

The following technologies are covered in this research:

- Wireline voice and data services
- Outsourced/Managed services
- Network security and network storage services

Market Overview

North American Business Continuity and Disaster Recovery Market Driven by the Need to Minimize Losses

The North American business continuity and disaster recovery (BCDR) market is poised to increase its share of enterprise-wide spending on telecommunications services over the next several years. The urgent need to control fiscal losses caused by network breakdowns and equipment downtime is urging a growing number of small, medium, and large-sized businesses to proactively lay plans for business continuity services. Moreover, a series of natural and manmade calamities that occurred over the past decade are also driving enterprises to channel resources into disaster recovery programs.

The mushrooming business activity on the Web is also fueling the demand for business continuity services. 'The recent growth in e-commerce is necessitating the need for online retailers, financial institutions, and other firms to implement business continuity programs that include protection against potential distributed denial of service (DDoS) threats,' remarks the analyst of this research service. 'Similarly, businesses are investing funds to ensure the survivability of their back-end business procedures that use web-based tools for offering customer support and processing transactions.'

Market Participants Expand Line of Services, as BCDR becomes an Integral Part of Enterprises

As new participants with specialized solutions enter the fray, the BCDR market is expanding its line of services. Moreover, incumbents also are continuously enhancing their existing portfolios to include more value-added offerings. The competition within the BCDR market is expected to remain intense although rampant mergers and acquisitions mark the telecom sector. This is due to the continuing stiff competition faced by the telecom operators from resellers that offer value-added services and system integrators that provide a wide spectrum of services including business continuity solutions.

BCDR planning is gradually becoming an integral part of an enterprise’s strategic planning, particularly among verticals such as finance, healthcare, and government. Post 9/11, the crises in the U.S. financial markets and the vulnerability of the IT and telecom infrastructures necessitated the installation of business continuity services. 'Other calamities such as storms, earth quakes, floods, fires, diseases, pandemic outbreaks, and power outages are prompting enterprises as well as local and federal governments to implement disaster recovery measures that not only protect communications and networking infrastructures, but also help these entities to improve their response time to such disasters,' says the author.

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